Return and Refund Policy

Thank you for shopping at AHMall.Shop! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Returns

Eligibility

  • You have 30 days from the date of delivery to return an item.
  • Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items The following items are non-returnable:

  • Gift cards
  • Personalized or custom items
  • Items marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@ahmall.shop with your order number and reason for the return.
  2. Return Authorization: We will provide you with a return authorization and detailed return instructions.
  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service for your return.

3. Refunds

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days and credited back to your original payment method.

Shipping Costs

  • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

4. Exchanges

If you need to exchange an item for the same item or a different size:

  • Please follow the return process outlined above.
  • Once we receive your returned item, you may place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact us within 7 days of receiving the item with your order number and a description of the issue.
  • We will provide instructions for returning the item and will issue a full refund or replacement at no additional cost.

6. Contact Us

If you have any questions or concerns about your order or our return and refund policy, please contact our customer service team at support@ahmall.shop or WhatsApp us at 0327-7755774.